22+ Customer Experience Quotes Jeff Bezos. Amazon's ceo isn't backing down from supporting the black lives matter movement, even if it costs him a few customers. On februrary 2, 2021, amazon announced that founder and ceo jeff bezos will transition out of his role to become executive chair in the third quarter, when andy jassy will step into the position. It isn't a huge contract and it won't even start for a couple years. The man who dared to build the everything store, has a famousl. The one between you and your customers. That happens when your company is the world's largest online retailer and increa. Customer experience is the phrase used to describe the relationship a customer has with a business. The pace of space is picking up. Not a bad afternoon's work. How does she do it?